Booking & Cancellation

Confirming your booking

Availability must first be confirmed with Ultra Marine Divers. A reservation becomes confirmed when we receive the agreed deposit and the necessary participant details. Because we operate small groups and reserve transport, boat and instructor space, availability can change until the deposit is received.

Deposits

The deposit is part of the total price, not an additional charge. A different deposit may be agreed for private trips, larger groups or special arrangements and will be confirmed before payment.

Remaining balance

The balance is normally paid in cash on the first activity day in US dollars, euros or Dominican pesos at the agreed conversion rate. If another payment method is accepted, any applicable processing charge will be explained before payment. Do not send money until the trip and amount have been confirmed.

Cancellation by the guest

• At least 24 hours before the scheduled activity: payments for the cancelled activity are refundable, excluding payment-processing charges that the provider does not return.
• Less than 24 hours before the activity: the deposit is retained.
• No-show or missed pickup: the deposit is retained and additional committed costs may be non-refundable when clearly agreed for a private or special booking.

Cancellation time is measured from when Ultra Marine Divers receives the message. Please cancel through the same WhatsApp or email conversation used for booking.

Late arrival and pickup

Guests must be ready at the confirmed meeting point and time. Transport and boats cannot always wait because other guests and departure schedules are affected. A missed pickup caused by late arrival may be treated as a no-show. Contact us immediately if an unexpected delay occurs.

Cancellation by Ultra Marine Divers

If Ultra Marine Divers cancels an activity because it cannot operate safely or for an operational reason, guests may choose an available rescheduled date or receive a refund for the cancelled activity. Payment-processing fees already retained by the payment provider may be excluded from the refund.

Weather, sea conditions and site changes

Clouds or rain alone do not necessarily cancel diving. The operator and captain decide whether conditions are safe. Routes, boats, departure times and dive sites may change without constituting a cancellation when a safe and reasonably comparable activity can operate. Marine-life sightings are never guaranteed.

Medical or participation restrictions

Guests must disclose relevant medical conditions, medication and recent health changes before the activity. If required medical clearance or forms are missing, or a guest arrives unfit to dive, normal late-cancellation rules may apply because space and services were reserved. Contact us early when a medical issue arises so we can review the available options.

Courses and eLearning

Course deposits reserve instructor time and may also cover registration or digital learning materials. Once third-party course materials have been issued or activated, that portion may be non-refundable. Rescheduling depends on instructor availability and the student completing required theory, forms and water skills.

Refund timing and currency

Approved refunds are returned through an agreed practical method. Banks and payment providers control the time needed for funds to appear. Exchange-rate differences and provider charges are outside our control. PayPal states that original merchant transaction fees may not be returned when a commercial payment is refunded.

Changes to participant numbers

Tell us immediately if the number of divers, snorkelers or companions changes. Adding guests depends on space. Removing a participant is treated under the cancellation timing above.

Contact

For changes or cancellations, message us promptly on WhatsApp at +1 809 466 1132 or email info@ultramarinedivers.com. This policy is effective from 7 August 2026.